About Nest Veterinary

At Nest Veterinary our mission is to make pet care accessible to every parent. We provide technology solutions that increase compliance and access to wellness care for pets, helping ensure more animals receive the preventive care they need when they need it. 

We are transforming veterinary care by delivering thoughtful, design-forward, and tech-enabled experiences for pets and their parents.

Role Summary

As a Hospital Success Manager, you will be the primary point of contact for our partner veterinary practices from onboarding through long-term success. You’ll manage smooth implementations, build relationships with hospital teams, and help practices achieve their growth and wellness plan goals. You’ll work cross-functionally with support, product, and sales to ensure each practice has the tools and insights they need to thrive with Nest.

This is a high-impact, relationship-focused role ideal for someone who is equal parts project manager, consultant, and customer advocate.

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Key Responsibilities 

Onboarding & Implementation

• Manage end-to-end onboarding for new hospitals: kickoff calls, training sessions, setup checklists.
• Coordinate with Customer Support and Product to ensure practices are fully equipped and go live on schedule.
  
• Track and report on implementation progress using internal tools.
  
  

Practice Growth & Retention

• Conduct regular success check-ins and performance reviews (monthly or quarterly).
• Share best practices, templates, and resources to drive wellness plan adoption and client retention.
• Proactively identify at-risk practices and implement engagement or reactivation strategies.
  
  

Reporting & Insights

• Deliver tailored performance dashboards and business reviews, showing plan usage, client engagement, and financial impact.
• Analyze data to identify usage trends and areas for improvement.
• Act as a trusted advisor to hospital teams on how to grow and optimize their plans.
  
  

Cross-Functional Collaboration

• Surface product feedback from practices to internal teams to improve functionality and user experience.
• Partner with sales and marketing to support upsells, referrals, and customer storytelling.
• Collaborate with Support team to coordinate resolution of escalated issues or service concerns.

Qualifications

• 3+ years experience in veterinary practice management, client success, and team training. 
• Experience working with veterinary practices, healthcare clinics, or small business clients strongly preferred.
• Comfortable with performance-based coaching and consultative relationship management.
• Strong verbal and written communication; able to simplify complex data for non-technical audiences.
• Self-motivated, accountable, and excited to build strong relationships with veterinary professionals.

Why Join Nest ?

• Be part of a mission-driven team making pet care more proactive and accessible.
• Work with kind, motivated teammates in a collaborative and transparent environment.
• Make a real impact in the lives of pets, pet owners, and the hospitals that care for them.

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How to Apply

Send your resume, portfolio (if applicable), and a short note about why Nest Veterinary excites you to careers@nestveterinary.com 

Nest is an equal-opportunity employer. You are welcome at Nest for who you are, no matter where you come from or what you look like. Our platform is for everyone, and so is our workplace. Bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing veterinary health care and help pets live longer, healthier and happier lives.